Frequently Asked Questions
How do I place an order?
Browse our products, add items to your cart, and proceed to checkout. You can pay using various payment methods available in your region.
What payment methods do you accept?
We accept various payment methods including credit/debit cards and mobile money through our secure payment provider.
How can I track my order?
Once your order is shipped, you will receive a tracking number via email. You can also track your order from your account dashboard under 'Orders'.
What is your return policy?
We offer returns within 14 days of delivery for most items. Items must be unused and in their original packaging. Visit our Returns page for more details.
How long does delivery take?
Delivery times vary depending on your location and the seller. Typically, orders are delivered within 3-7 business days.
How do I contact a seller?
You can contact sellers directly through our messaging system. Go to the seller's store page and click on 'Contact Seller'.
Is my personal information secure?
Yes, we take your privacy seriously. All personal and payment information is encrypted and securely stored. Read our Privacy Policy for more details.
How do I create an account?
Click on 'Sign Up' at the top of the page and fill in your details. You can also sign up during checkout.
Can I cancel my order?
You can cancel your order before it has been shipped. Go to your Orders page and select 'Cancel Order'. If the order has already shipped, you'll need to wait for delivery and then request a return.
Still have questions?
If you couldn't find the answer you were looking for, please don't hesitate to contact our customer support team.